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FAQ

WHERE IS AVASI WIGS LOCATED?
We are located in Melbourne, Australia. However, we are an online business so we are accessible from anywhere.

CAN I PICK UP MY AVASI WIG AND AVASI PRODUCTS FROM YOUR MELBOURNE LOCATION?
Unfortunately we are an online business, and trade our products via our website.

HOW LONG WILL MY AVASI WIG TAKE TO SHIP OUT?
Once your wig is purchased, it takes up to 15 business days for your wig to be handmade and sent out to you. You will receive a tracking notification via e-mail once your wig is sent. 

Domestic orders in Australia will generally take 1 - 7 days depending on the state that you're located in and the shipping method you've chosen.
International orders can take from 3 - 15 days also depending on the  shipping method you've chosen. This is just an estimate and does not include and delays caused by customs. 

CAN I RETURN OR EXCHANGE MY WIG IF I HAVE A CHANGE OF MIND?
We do not accept a return or exchange if you have received your wig and have changed your mind. If you are unsure about what wig to select, please contact us directly. If you are unsure about wig sizing, please follow our size chart before purchasing, or contact us directly.

If there is an issue with the wig once received, please contact us within 72 hours of receiving your wig.

CAN I WASH AND APPLY HEAT PRODUCTS TO MY AVASI WIG?
Avasi wigs are made up of 100% human hair, so they are most definitely able to be washed and blow dried/curled/straightened.

We highly recommend using a colour safe, sulfate and parabean free shampoo, conditioner and heat protector to make your Avasi wig last longer as hair products that contain those adatives clog and strip the hair cuticle of its' health and colour work. 

I HAVE JUST RECEIVED MY WIG AND IT IS TOO BIG/TOO SMALL. WHAT DO I DO?
If your wig is too big, you can easily adjust the hooks at the nape of your wig to make your wig smaller. If your wig is still to big or is too small, please contact us within 72 hours of receiving your product, and you can send it back to us in the original packaging with all of the lace still intact so we can make you a smaller/larger sized wig in exchange with the shipping costs being covered by the customer (an exchange does not apply for any one off custom orders so please make sure to measure your head correctly). Please note that it will take an additional 15 business days to perform this service once we have received your wig.

Please always check our sizing chart or contact us first if you are unsure of your size as we do not accept refunds once the wig has been worn and the lace has been cut. All shipping costs and extra charges are to be paid via the customer, please refer to our customer policy for more details on this.

IS THIS HAIR VIRGIN HAIR?
We only use 100% virgin Cambodian hair which we hand lighten and colour ourselves.

Cambodian hair is naturally straight towards the top with a wave through the mids and ends. These textures can change via the colour process as colour and lightener both change the cortex of the hair strand.

CAN MY FULL LACE AVASI WIG BE WORN WITHOUT GLUE?
Full lace wigs are made out of a fine lace around the front, sides and back of the wig with a stretched fabric in the middle/crown of the wig in order for the wig to conform around the crown of your scalp as well as look realistic. Avasi full lace wigs contain an adjustable and removable elastic band and 5 snap back clips (unless requested to not include) which aid in wearing your wig without the use of glue, however some face and head shapes may require the use of wig glue to hold down the sides even with the assistance of the clips. This is due to full lace wigs having less stretch and elasticity in order for each hair strand to be ventilated into the wig. Wig glue can also aid you in wearing your full lace wig more comfortably, especially if you have finer hair around the front hair line where the clips cannot grab, have little to no hair for the clips to grab, or have chosen the incorrect wig size.

WHAT IS YOUR REFUND POLICY?
Our refund policy is in accordance to the Australian Consumer Law. Please refer to our Customer Policy section for a detailed explanation.

HOW LONG WILL THE WIG LAST? WHAT CAN I EXPECT?
Wigs are essentially an imitation of the way your own hair will lay. With saying that, the misconception of wigs are that they are always silky smooth and forever lasting...WRONG! Just like your own hair after frequent use and heating tools, your wigs will begin to compromise. If you are taking great care of your wigs (brushing your wigs with a wide tooth comb or soft tangle teaser to avoid pulling out the knots, using a heat protector, colour safe and parabean/sulphate free natural hair products) your wigs will last you the proper duration of a year and over for frequent and occasional wear. For everyday constant wear, lighetend wigs will last from 8 months and over, and virgin wigs will last from a year onwards. This is due to more frequent use of heating tools, washing, pulling etc. For longer wear, it is recommended to purchase a longer length and higher density wig for occasional trims when the ends split from heat damage.